Terms and Conditions
These terms govern all purchases and custom orders from Kristopher Kirkpatrick. By placing an order, you agree to the following:
Terms and Conditions
These terms govern purchases and custom orders from Kristopher Kirkpatrick Custom Furniture. By approving an order agreement that incorporates these terms, you agree to the following conditions.
Payment
Payment may be made by approved bank transfer, check, Zelle, or other accepted payment methods. Any applicable payment processing charges will be disclosed before payment and assessed only where permitted by law and payment network rules.
Custom commissions generally require a 50% deposit to begin the project. The remaining balance is due upon completion and before shipping, delivery, or installation. Because materials are specifically sourced and production is scheduled for each commission, deposits are generally non-refundable, subject to applicable law and the individual order agreement. At my discretion, a deposit may be applied as credit toward a future commission.
Discounted or expedited orders may require full payment upfront, as specified in the individual quote or order agreement.
Changes requested after production has begun may result in additional charges and extended lead times.
Completed pieces will remain in the workshop until the outstanding balance has been paid in full.
Shipping & Delivery
I offer flat-rate local delivery and installation in the San Diego area: $1,500 for dining tables and $500 for smaller pieces. Nationwide delivery is available, with international shipping considered upon request. Crating, insurance, and white-glove delivery services are arranged according to the specific requirements of each project.
Shipping and delivery costs are not included in the purchase price unless explicitly stated in the written quote.
Curbside delivery includes unloading only when expressly confirmed as part of the carrier's quoted service. Otherwise, the customer is responsible for arranging the necessary equipment and personnel to safely unload the piece. Moving furniture inside, placement, and installation are available when specifically included in a white-glove delivery quote.
Shipping and delivery arrangements will be confirmed before dispatch. Where shipping insurance is included, I will assist customers with documenting and submitting claims for damage occurring during transit. Customers should inspect deliveries promptly and report visible damage as soon as possible. Responsibility for loss or damage is subject to applicable law and the agreed shipping terms.
Terms of Service
Custom-made furniture is produced to the client's approved specifications and is generally not eligible for return or cancellation once production has begun. Any exceptions, refunds, or credits will be evaluated in accordance with the individual order agreement and applicable law.
Production lead times are estimates and may change depending on material availability, design complexity, and workshop scheduling. Any significant changes will be communicated as they arise.
Completed pieces remaining in the workshop more than 30 days after notification of completion and availability for delivery or pickup may incur a storage fee of $500 per month, subject to the individual order agreement and applicable law.
I personally select exceptional hardwood slabs for each project. Natural variations in color, grain, figure, and tone are expected, as no two slabs are identical. These unique characteristics contribute to the individuality and beauty of each piece.
Natural wood expands and contracts in response to changes in humidity and moisture content. Extreme environmental conditions, direct sunlight, and heat sources can contribute to checking, warping, and other movement. Premium kiln-dried materials are used to minimize these effects, but natural wood movement cannot be eliminated entirely. Customers are responsible for maintaining appropriate environmental conditions and following recommended care instructions.
Outdoor finishes help slow weathering caused by sunlight, moisture, and changing environmental conditions but do not make wood completely weatherproof. Regular maintenance is required to preserve outdoor pieces.
Damage caused by neglect, improper maintenance, misuse, or unsuitable environmental conditions is generally not covered, subject to applicable law and any written warranty or order agreement.
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